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    eShop ordering process

    Introduction

    The website myshop.lumileds.com (the “Website”) allows registered business customers (the “Users”) acting on behalf of their company to browse the Lumileds catalog, search for products, look up product details, select products from the catalog to be included in orders, place orders, retrieve info about orders placed, deliveries, invoices and get information about the current payment balance. Some limitations may apply depending on the role assigned to each User and not all the capabilities listed necessarily apply. More details on the functions offered on the Website are given in the following sections.

    User Registration

    A request for access to myshop.lumileds.com is made through a sales contact. Once this registration request is processed, the User receives an email with detailed login information.

    Login

    Access to the Website is reserved for Users that log in using credentials obtained during the registration process.

    After login:

    • If the User is registered for a single company/sales area, the home page is loaded directly;
    • if the User is registered on more than one sales area or for more than one company, a list of possible alternatives is shown. After selecting a company/sales area, the relevant home page is loaded.

    Ordering process

    Overview

    The ordering process consists of 3 phases:

    1. Pre-purchase: The User browses the catalog, searches for products, selects products and adds them to the shopping cart;
    2. Checkout: The User goes to the shopping cart and supplies additional information to start the ordering process;
    3. Place order: The User completes the ordering process and places the order. The User will then get an acknowledgment that the order has been placed.

    More information on these different phases is included below.

    Pre-Purchase

    Product selection

    The User can find products in the catalog in different ways:

    • Catalog browsing: All products in the catalog are organized in categories and sub-categories. The User can select categories from a menu and each category page lists the sub-categories available. The products displayed can be further refined by applying filters based on predefined product characteristics.
    • When browsing a category page, the User can add a product to the cart directly from the list, or can access a product page to read details about technical specifications, marketing info, and legal notices. The product can also be added to the cart from the product page.
    • Catalog search: The User can search the catalog by typing free-text keywords in the search field. The results list all products matching the keywords. The User can add products to the cart from the list or can access the product page to get more info and add the products to the cart from there.
    • Order tools: The web application facilitates the quick selection of products to be put into the cart:
      • Quick order form: In this form the User can type a specific product code to directly order that product from the catalog. The code entered may be one of the alternative codes under which the product is known by the User.
        • If the code entered corresponds to a product currently offered to the User, the form is populated with additional product info and the User can set the desired quantity. More products can be added to the form in the same way, up to a pre-defined limit. When the form is complete the User can add all products to the cart in one click.
      • Order form: In this form the User can enter search criteria and submit a search. The search results are organized in a list. The User can determine the desired quantity for all relevant products in the list and add these to the cart all at once.
      • Saved Carts: Once the User has added products to the cart, a copy of the cart can be saved for later use. In a future session, the User can retrieve one of the saved carts and add the products to a new cart.
    Note: as products offered to the User may change over time, the complete restoration of a saved cart is not always possible. Products present in a saved cart but not available in the catalog will not be added to the new cart.

    Cart

    The cart contains the products selected by the User for purchase. For each item in the cart the quantity and price is reported and the cart also lists the total net value, tax amount and total gross value for all products in the cart. The contents of the cart can be changed by the User by adding or removing products, or by changing the quantity. If a price cannot be determined for the User, the cart will list the price as zero. In these cases, a warning message is presented to inform the User that totals displayed in the cart are not final and will be adjusted during the order confirmation process. The cart can be accessed at any time by clicking the cart icon, available on every page of the web site. Content of the cart can be exported to a text file in comma-separated format. This file can be uploaded by the User as a saved cart and reused for future purchases. The User can insert a requested delivery date for the products in the cart. This date is not binding on Lumileds. The actual delivery date is determined solely by Lumileds. From the cart, the User can either go back to the catalog, or proceed to the checkout.

    Checkout

    On the checkout page the User must enter additional info concerning the order and can review the order before purchasing.

    On the checkout page the User can:

    • give a name to the order using the reference field, in order to easily identify the order;
    • view the payment method. As the payment method is agreed between the User’s company and Lumileds, the payment method cannot be changed during the purchasing process;
    • select a delivery address. Delivery addresses are specified by the User’s company during registration. In case the company has only 1 delivery address, this is automatically selected and displayed on the checkout page. If more than 1 delivery address exists and is defined here, the User can select the preferred address for delivery. Available delivery addresses cannot be changed, only selected.
    • review the requested delivery date entered;
    • review the list of products and quantities requested, as well as product prices;
    • review the total volume and weight of the products;
    • review the total net value, tax amount, and total gross value of the order.

    In case the list of products contains items for which no price is determined, a warning message is displayed to indicate that the order totals provided are not definitive and subject to change.

    From the checkout page the User can decide to go back to the catalog to continue shopping or can proceed to place the order.

    Placing the order

    After reviewing the content of the checkout page, the User must tick the checkbox to accept the terms of sale before proceeding with the order. The text indicating acceptance with the terms and conditions contains an active link that allows the user download a pdf file with the actual text of the terms and conditions. After ticking the checkbox, the “Place order” button is enabled. When the User clicks on the “Place order” button, the order is entered in the system for verification. An acknowledgment page is then displayed with the order number automatically assigned, as well as all other relevant information related to the order.

    Order management

    After an order has been submitted, the User can retrieve information about the order from specific pages on the Website. These pages provide a form in order to search previous orders placed and retrieve:

    • Orders
    • Invoices
    • Deliveries
    • Payment Balance

    The result of a search is displayed on the page and can in some cases also be exported